Terms of service
HUP is a trading identity of Kids Racing Ltd.
These Terms and Conditions govern your use of the B2C HUPcc service & website. By visiting the HUPcc website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
For B2B customers, please refer to the specific B2B Terms and conditions below. B2B customers are not authorised to resell HUPcc products online, they are for custom-build for their customers only.
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B2C Terms and conditions
By placing an order via our website (www.hupcc.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery information page for further information. If a delivery is made to a Business Address we cannot be held responsible for missing parcels if the delivery company has proof the parcel was signed for.
In order to contract with HUPcc you must be over 18 years of age. HUPcc retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of goods. All prices advertised are subject to change.
Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. HUPcc retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; any such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Fair Purchase Policy
At HUPcc we buy from our suppliers with an agreement to sell to our private customers. It is not in our business model to sell items in bulk quantities to other retailers or bicycle manufacturers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please contact us regarding a B2B account.
Product Specifications and Suitability. Published product details, specifications and suitability information is the best available at the time. HUPcc shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item.
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. HUPcc cannot be held liable for any damage caused by the fitting of a spare part.
Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. HUPcc cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician. Suitable bike fit is the responsibility of the purchaser, we provide approx bike fit dimensions and may offer opinion, however, the suitability of any frameset or bike for its rider is entirely the responsibiilty of the purchaser. Products will be shipped in minimal packaging, sufficient to provide protection in transit, but to reduce our environmental impact wherever possible.
Availability / Estimated Delivery Times
We aim to dispatch within 2-6 working days. If a product is available as a ‘backorder’ there will be a delay until the supplier obtains stock. We will keep you updated on expected due date of any backorder. We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. HUPcc has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order number. Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available. If a delivery is made to a Business Address we cannot be held responsible for missing parcels if the delivery company has proof the parcel was signed for.
We deliver to all UK postcodes
International Orders
We deliver worldwide including the following countries (Including but not limited to) USA, Canada, Australia, New Zealand, Hong Kong, China, Taiwan, Europe. For international orders please allow extra time for customs clearance. Unless agreed in advance, bikes will be built to UK specification.
All overseas (non-UK) orders: you are liable to your local customs duties and taxes. UK VAT is removed in the Checkout, so you do not pay VAT twice. You are still liable for those local customs duties and taxes should you need to return your items.
All overseas (non-UK orders): you must capture complete images of your original packaging on arrival, in the case that transit damage has been inflicted on your delivery and send those to us within 7 days as a claim must be made against the courier responsible.
If you refuse to take delivery of an order the original shipping fee will not be refunded, and you remain liable for your local customs duties and taxes. If the customer has made an error with the shipping address and is incorrect or incomplete we cannot be held liable for the mistake. A restocking fee of 15% will apply.
Split orders from our websites www.kidsracing.co.uk & www.hupcc.com: we reserve the right to combine shipments if you order seperately from both websites, to reduce our environmental impact at every opportunity. any impact of this on your local customs and taxes remain your responsibility.
Postage costs will be calculated during checkout.
Bike Delivery
Surcharges are applicable to certain addresses, these will be calculated after your order is placed and we will contact you regarding this. Applicable to the following UK postcodes;
Highlands/Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
Isle of Man – postcodes IM. London Congestion Zone – postcodes:W1, WC2, EC1, EC2, EC3, EC4
A surcharge will also apply to all other Countries listed outside the UK.
Payment
Payment over the Internet can be made via our secure checkout pages using Visa, Visa Electron, MasterCard, Switch/Maestro or Solo cards. You can also pay using PayPal. Card charges will appear on your statement as “KIDSRACING”. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable. Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider. All orders are fulfilled and despatched from UK.
Governed Law
HUPcc Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
Delivery
Despatch time may vary according to availability and any guarantees or representations made as to delivery times are limited and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our separate Shipping Policy.
Assembly - Bike Purchases:
All our built bikes are fully built and correctly PDI (Pre-Delivery Inspection to BS EN ISO 8098 & 4210-2) checked. You will need to fit/align the handlebars & front wheel plus fit the pedals yourself, once you have removed the bike from its box (we suggest you keep the box). If you are not able to do this, your local bike shop will be happy to assist for a small charge, however the vast majority of people are perfectly capable of completing this task. If in doubt, always get it checked by a Cytech qualified bike mechanic. Larger bikes may require the rear wheel to be refitted too.
Assembly - Self-Build Bundle, Wheelset, Frameset & Component Purchases:
Only attempt to build a bike if you have the mechanical competence and experience to do so safely. If not, seek the assistance of a qualified bike mechanic, your local bike shop or experienced cycling club coach. Only standard bike tools required: Allen keys, cable cutters, screw drivers, small spanners, chain tool, saw/pipe guide, cassette socket, SQT bb tool, tyre levers and pump. Some frame preparation tools may sometimes be required. We do not provide any form of build guidance or advice (including via email or telephone).
Only attempt to fit components if you are mechanically competent and experienced. If not, contact a qualified and experienced bike mechanic to fit your parts. Do not presume, stop if you are in any doubt or do not have the experience/knowledge. Always use a torque wrench, which has been recently serviced and calibrated. Ensure you assemble using the correct grade grease and/or thread lock, for the particular component you are fitting, to ensure correct functionality and service life. Once fitted, regular checking, adjustment or servicing is required to maintain your component or bike (including the frameset) ideally after every ride. If you suspect fault with a component, you must contact us immediately. Do not continue to fit or use under any circumstances. You are responsible.
Cancellations
B2C Orders may be cancelled at any time before they are prepared by our team, simply contact us for a full refund. If the item has already been despatched then please see our returns policy above. Under Consumer Contracts Regulations you have a right to cancel your order in writing (except for customised products) fourteen working days beginning with the day after the day on which the consumer receives the goods. Please see returns policy above for guidance on method and costs of return.
Email
By purchasing from HUPcc you will be added to our mailing list. You can unsubscribe at any time.
Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. This warranty does not affect your statutory rights.
Returns Policy
HUPcc offer a very helpful and hassle-free returns policy, after all, we are here to help you! We want you to be happy with your purchases, but if you are not pleased do not hesitate to contact us.
ONLINE RETURNS POLICY:
Returns Procedure
To return an item contact us by email with details of the item(s) you wish to return. Post the item(s) back to us within 14 days of notifying us for a refund or exchange. Items must not be worn, used or damaged.
Conditions of Return
If you simply change your mind about an item/s or if it does not fit then you can return it to us for an exchange or refund. You must notify us in writing within 14 days of receipt of your goods. HUPcc must be in receipt of your returned goods 14 days later, i.e. 28 days after you originally received your goods. All returns that are not faulty must be returned unused, unfitted and undamaged, otherwise they will not be eligible for a refund. All items must be returned in a resaleable condition with their original packaging intact, including tags and labels on clothing. Items must be in a new, unmarked and unused state. Items that are returned to us without all the original packaging or damaged packaging will be refunded minus an additional 25% of the total cost restocking charge. Postage cannot be refunded. UK exchange only - First exchange will be sent out free of charge.
Faulty Items/Warranty Returns
All goods supplied by HUPcc are from official sources and are covered by our standard 12 month warranty, from date of receipt, for the original purchaser. If an item has failed prematurely you should first contact us to be advised on the next steps to take. Certain products need to be returned to our suppliers for inspection and possible repair before a credit can be issued. If you suspect an item is faulty you must let us know as soon as the fault becomes noticeable to yourself and you must not continue to use the item. For Electronic/Electrical items, you must first go through the relevant manufacturers online support procedure before contacting us if you believe the item to be faulty.
Due to health and safety regulations, for faulty clothing items we request items are washed prior to returning back to us. Once we receive the goods they will be inspected and we will contact you to inform you of how to proceed.
Who pays the postage cost for returns/warranty items?
If an item is being returned to us because it is the wrong size/colour or just unwanted, you are responsible for the return postage costs. We advise you ensure items are returned with adequate insurance up to the total value of item/items being returned, in case the parcel is lost or damaged in transit. If you do not use a postage service with adequate insurance for returned goods you will not receive a refund if items are lost or damaged. Items remain your responsibility until they are received by HUPcc.
For items that have been delivered faulty or develop a fault within the manufacturer’s warranty, your return postage costs will be refunded by HUPcc up to £35 for Bikes and up to £10 for other items. If the return postage is over these limits, please contact us first and we will advise you on the next steps to take. If items returned to us are deemed not to be covered by their manufacturer’s warranty then you will not receive a refund for the postage costs.
All overseas (non-UK) orders: you are liable for your local customs duties and taxes should you need to return your items for any reason. All overseas (non-UK orders): you must capture complete images of your original packaging on arrival, in the case that transit damage has been inflicted on your delivery and send those to us within 7 days as a claim must be made against the courier responsible.
RETURNS ON CUSTOM BUILT/SPECIAL ORDER ITEMS
Custom items of clothing, bikes, self-build bundles, wheelsets, parts or framesets are exempt from returns, as these have been created specifically for your use and the manufacturers do not accept returns on custom clothing, bikes, self-build bundles, wheelsets, parts or framesets unless faulty. Specially ordered, non-stock products brought in especially for your requirements are also exempt from refund, unless faulty. If the product is faulty, you may still return in the usual way for inspection by the manufacturer for rectification or refund. Simply changing your mind on colours for instance (once the item has been commissioned to your specification) sadly cannot be refunded. You must accept that hand-finished and painted framesets can contain minor flaws or imperfections, as all hand-finished items do. You are strongly advised to fit frame protection tape and rim protection inserts to avoid damage, especially in harsh and erosive cyclocross, gravel and MTB conditions. Faults through manufacturing errors or manufacturing damage are however covered by our returns policy.
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B2B Terms and conditions
Our acceptance of your order takes place when we send the email following payment by card or BACS at which point the Contract between you and us will come into existence. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
We reserve the right to contact you should an order incur excessive freight costs, to discuss additional carriage or if the order needs to be refused.
All B2B customers based outside of England, Scotland, Wales or Isle of Man are required to provide us with their Economic Operators Registration & Identification (EORI) number as this is required for customs clearance purposes. Any charges incurred by us for failed deliveries and subsequent redelivery due to incorrect EORI numbers will be invoiced to you.
GOODS OUT OF STOCK. When an order is placed, our sales staff will advise availability. If an order balance is not cancelled it will be regarded as an outstanding order. Carriage to ship backorders will be charged at our cost of carriage if less than the carriage paid amount for your territory, should it not be possible to consolidate back orders with a new carriage paid order. We reserve the right to withhold the supply of or cancel a backorder item if it is not viable for us to dispatch. It is your responsibility to cancel backorder items if no longer required. Special order items once ordered cannot be cancelled with us and will be chargeable.
PAYMENT. Goods are supplied once payment has been made or a BACS transfer has been completed. Currently we do not offer credit. Our bank details are as stated in invoices. We will not change in the foreseeable future. Should you receive any information or communication to the contrary, please email us immediately so we may take appropriate action. We will not be held responsible for any payments made to a different bank account other than detailed in our invoices and order confirmation email.
INVOICED PRICES. Invoiced prices are subject to alteration without notice, as are the prices shown on our website at the time of ordering. V.A.T. is chargeable at the current rate.
DISCOUNTS. Stockist and quantity discounts cannot be used in conjunction with any other offer on the same product.
LIABILITY. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website are correct and meet your specific requirements. We will not be responsible for ensuring that the Goods are suitable for your purposes.
DISPATCH. All orders will be dispatched by courier or post. Under normal trading circumstances, we will usually dispatch orders received before 10am 1-3 days. We will not be held responsible for goods not delivered in a timely manner due to courier issues or error. Orders will only be sent to the registered customer addresses
DELIVERY Occasionally our delivery to you may be affected by an Event Outside Our Control. Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk. If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
CANCELLATION You may cancel the Contract and receive a refund, if you notify us of your decision to cancel the Contract and the goods which have not been dispatched from our premises. To cancel the Contract, you must notify us by email before dispatch of the Goods. We will email you to confirm we have received your cancellation.
INCORRECT DELIVERIES. These must be notified on the day of receipt of the delivery and, if validated, a credit note will be issued. Payments should not be debited by the customer, nor debit notes raised, since automatic reconciliation is then not possible. Postage for any returned goods supplied incorrectly will be refunded so please claim it at the time. We are not responsible for changes made by customers once they have signed off proofs of customised products.
NON-DELIVERY. Any queries regarding the non-receipt of despatched consignments must be advised within 3 working days of the date of dispatch. Missing items within a consignment must be reported to ourselves within 5 working days of date of invoice. Customers will have no claim on us after this period.
DAMAGED CARTONS. A carton that shows evidence of damage or pilferage must be signed for as such when it is delivered otherwise no claim for missing items will be accepted. It is the duty of the customer to advise us immediately with all details.
OE SUPPLY. All HUP items are supplied in OE packaging.
DEFECTIVE GOODS AND GOODS REQUIRING SERVICE PARTS. Contact our warranty department immediately as goods will not be accepted back without our prior permission. Goods regarded as defective will be replaced, repaired (or credited) once they have been inspected by us, and the fault is agreed.
RETURNS. Proof of purchase is required with each return. Products which require repairs or are the subject of warranty inspection must be submitted by dealers not consumers. Spare parts will be used to make items serviceable where possible. Any parts received direct from the public will be returned to process correctly through the supplying retailer. Carriage costs for warranty items must be arranged and paid for by the you, in some cases where incorrect items are sent, or items are damaged on arrival, we will cover the costs of the return through a standard delivery service. As a retailer you are responsible for selling products that are fit for purpose for the end consumers intended use.
WARRANTY The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK. We provide a warranty that on delivery and for a period of 12 months from delivery to you the dealer, Our Goods shall: (a) conform in all material respects with their description; (b) be free from material defects in design, material and workmanship; and (c) be of satisfactory quality and (d) be fit for any purpose held out by us. We will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full. We will not be liable for breach of the warranty if (a) you make any further use of the Goods after giving notice to us (b) you alter or repair the Goods without our written consent; (c) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or (d) the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements (e) the manufacturer rejects the warranty claim, for whatever reason. These Terms also apply to any repaired or replacement Goods supplied by us to you.
RETURNED GOODS. Goods may only be returned for the following reasons: a manufacturer’s defect; or a warranty claim; or at our discretion, unwanted stock. All returned Goods will be inspected by us. Goods regarded as defective or faulty will be replaced or credited. We ask that a returns numbers is obtained before products are returned to us. The returns number should be quoted on the outer carton the goods are returned in and on any paperwork or correspondence. A returns number can be obtained by downloading the returns form and emailing it to us at info@valleydistribution.co.uk. We reserve the right to refuse a return that was not formally accepted by us via our online system with our warranty department. We only credit goods that we have supplied. If goods are accepted back, a 15% service charge will be made. Outgoing carriage charges may be deducted from any credit note. Only goods in perfect condition, without any sign of previous ownership, will be accepted. Goods not properly protected or packaged will not be accepted and will be returned with attendant costs.
TRADEMARKS & INTELLECTUAL PROPERTY. Before using any of our literature or extracts from our or our supplier's websites, written agreement must be obtained from us and we reserve the right to impose any conditions on such use. Please note the use of brand logos will only be permitted in original format and colour must not be changed.
ONLINE SALES. Brands may be excluded from sale online or subject to geographical restriction. We ask customers to respect our distributor agreements with Suppliers which require us, and our customers, not to sell goods outside the UK and Ireland. Such sales could infringe our agreements, local regulations and patents and we cannot be held commercially liable. Failure to comply may result in a restriction on the supply of goods or closure of your account. B2B customers are not authorised to resell HUPcc products online, they are for custom-build for their customers only.
ONLINE MARKETPLACE. Sale of any of our products on any third-party Online Marketplace is not allowed.
DEMONSTRATION BIKES. These may be available for stockists of our bike brands. They will only be supplied on receipt of signed documentation and must be returned on the agreed due dates in reasonable order or invoiced at a special reduced price.
LAPSED ACCOUNTS. Any account not used for 1 year will be closed.
TERMINATION Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if: (a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 7 working days of you being notified in writing to do so; (b) you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; (c) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business
DISCLAIMER. Details such as weights and dimensions are supplied to us from the manufacturer. Restrictions on rider weights and terms of use must be observed.
PRICE OF GOODS It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that where the Goods correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you and if the Goods' correct price is higher than the price stated on our site, we will contact you in writing or by telephone as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
AGREEMENT AND WAIVER. The customer accepts and agrees that any transactions and contracts between us and the customer are governed by these Terms and Conditions and all goods are supplied and accepted on this basis. You warrant that you are not a consumer and that you purchase Goods for onward sale in the course of your business. Any waiver of these Terms and Conditions is entirely at our discretion and must be detailed in writing to be effective.
POINT OF SALE. Any P.O.S supplied by ourselves will remain the property of Kids Racing Ltd. Any damages to the supplied P.O.S are chargeable.
DUTIES AND TAXES. All goods are delivered duty unpaid. It is the sole responsibility of the customer to cover any duties or taxes payable on import. Customs declarations made by us are done based on information provided to us by our suppliers. We will not be liable for any claim that the product(s) should have shipped against a different tariff code that incurs a lower duty rate or customs applying higher duties rates. Brexit Addendum Until such time as the company is aware of the level of any Duty levied on imports from the EU, we reserve the right to amend sales prices of any non-delivered goods, subject always to acceptance or cancellation by the customer.
NON UK DUTIES AND TAXES As the UK is no longer a member of the European Union, duties and taxes may be applicable on goods despatched to Europe. You are responsible for paying these duties & taxes. If charges are applicable, you will be contacted by the courier to pay. If you do not pay within the time period set out, the goods will be returned to us. As a result, extra charges would be incurred. If goods are returned to us because you have chosen not to pay the applicable fees, we reserve the right to charge a 10% handling fee to cover our costs.
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PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@hupcc.com or mailing us at:
HUPcc, Unit 7A, Elm Court, Cavalry Park, Peebles, EH459BU
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4
Our store is hosted by a third party They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through their data storage, databases and the general application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@hupcc.com or by mail at
HUPcc, Unit 7A, Elm Court, Cavalry Park, Peebles, EH45 9BU
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