Terms of service

HUP is a trading identity of Kids Racing Ltd.

These Terms and Conditions govern your use of the HUPcc service & website. By visiting the HUPcc website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

By placing an order via our website (www.hupcc.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery information page for further information. If a delivery is made to a Business Address we cannot be held responsible for missing parcels if the delivery company has proof the parcel was signed for.

In order to contract with HUPcc you must be over 18 years of age. HUPcc retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of goods. All prices advertised are subject to change.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. HUPcc retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; any such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Fair Purchase Policy

At HUPcc we buy from our suppliers with an agreement to sell to our private customers. It is not in our business model to sell items in bulk quantities to other retailers or bicycle manufacturers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please contact us.

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. HUPcc shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item.
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. HUPcc cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. HUPcc cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician. Suitable bike fit is the responsibility of the purchaser, we provide approx bike fit dimensions and may offer opinion, however, the suitability of any frameset or bike for its rider is entirely the responsibiilty of the purchaser. Products will be shipped in minimal packaging, sufficient to provide protection in transit, but to reduce our environmental impact wherever possible.

Availability / Estimated Delivery Times

We aim to dispatch within 2-6 working days. If a product is available as a ‘backorder’ there will be a delay until the supplier obtains stock. We will keep you updated on expected due date of any backorder. We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. HUPcc has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order number. Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available. If a delivery is made to a Business Address we cannot be held responsible for missing parcels if the delivery company has proof the parcel was signed for.

We deliver to all UK postcodes

International Orders

We deliver worldwide including the following countries (Including but not limited to) USA, Canada, Australia, New Zealand, Hong Kong, China, Taiwan. For international orders please allow extra time for customs clearance. Unless agreed in advance, bikes will be built to UK specification.

All overseas (non-UK) orders: you are liable to your local customs duties and taxes. UK VAT is removed in the Checkout, so you do not pay VAT twice. You are still liable for those local customs duties and taxes should you need to return your items.

If you refuse to take delivery of an order the original shipping fee will not be refunded, and you remain liable for your local customs duties and taxes. If the customer has made an error with the shipping address and is incorrect or incomplete we cannot be held liable for the mistake. A restocking fee of 15% will apply.

Split orders from our websites www.kidsracing.co.uk & www.hupcc.com: we reserve the right to combine shipments if you order seperately from both websites, to reduce our environmental impact at every opportunity. any impact of this on your local customs and taxes remain your responsibility.

Postage costs will be calculated during checkout.

Bike Delivery

Surcharges are applicable to certain addresses, these will be calculated after your order is placed and we will contact you regarding this. Applicable to the following UK postcodes;

Highlands/Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
Isle of Man – postcodes IM. London Congestion Zone – postcodes:W1, WC2, EC1, EC2, EC3, EC4

A surcharge will also apply to all other Countries listed outside the UK.

Payment

Payment over the Internet can be made via our secure checkout pages using Visa, Visa Electron, MasterCard, Switch/Maestro or Solo cards. You can also pay using PayPal. Card charges will appear on your statement as “KIDSRACING”. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable. Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider. All orders are fulfilled and despatched from UK.

Governed Law

HUPcc Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Delivery

Despatch time may vary according to availability and any guarantees or representations made as to delivery times are limited and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our separate Shipping Policy.

Assembly - Bike Purchases:

All our built bikes are fully built and correctly PDI (Pre-Delivery Inspection to BS EN ISO 8098 & 4210-2) checked. You will need to fit/align the handlebars & front wheel plus fit the pedals yourself, once you have removed the bike from its box (we suggest you keep the box). If you are not able to do this, your local bike shop will be happy to assist for a small charge, however the vast majority of people are perfectly capable of completing this task. If in doubt, always get it checked by a Cytech qualified bike mechanic. Larger bikes may require the rear wheel to be refitted too.

Assembly - Self-Build Bundle, Wheelset, Frameset & Component Purchases:

Only attempt to build a bike if you have the mechanical competence and experience to do so safely. If not, seek the assistance of a qualified bike mechanic, your local bike shop or experienced cycling club coach. Only standard bike tools required: Allen keys, cable cutters, screw drivers, small spanners, chain tool, saw/pipe guide, cassette socket, SQT bb tool, tyre levers and pump. Some frame preparation tools may sometimes be required. We do not provide any form of build guidance or advice (including via email or telephone).

Only attempt to fit components if you are mechanically competent and experienced. If not, contact a qualified and experienced bike mechanic to fit your parts. Do not presume, stop if you are in any doubt or do not have the experience/knowledge. Always use a torque wrench, which has been recently serviced and calibrated. Ensure you assemble using the correct grade grease and/or thread lock, for the particular component you are fitting, to ensure correct functionality and service life. Once fitted, regular checking, adjustment or servicing is required to maintain your component or bike (including the frameset) ideally after every ride. If you suspect fault with a component, you must contact us immediately. Do not continue to fit or use under any circumstances. You are responsible.

Cancellations

Orders may be cancelled at any time before they are prepared by our team, simply contact us for a full refund. If the item has already been despatched then please see our returns policy above. Under Consumer Contracts Regulations you have a right to cancel your order in writing (except for customised products) fourteen working days beginning with the day after the day on which the consumer receives the goods. Please see returns policy above for guidance on method and costs of return.

By purchasing from HUPcc you will be added to our mailing list. You can unsubscribe at any time.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. This warranty does not affect your statutory rights.

Returns Policy

HUPcc offer a very helpful and hassle-free returns policy, after all, we are here to help you! We want you to be happy with your purchases, but if you are not pleased do not hesitate to contact us.

ONLINE RETURNS POLICY:

Returns Procedure
To return an item contact us by email with details of the item(s) you wish to return. Post the item(s) back to us within 14 days of notifying us for a refund or exchange.

Conditions of Return
If you simply change your mind about an item/s or if it does not fit then you can return it to us for an exchange or refund. You must notify us in writing within 14 days of receipt of your goods. HUPcc must be in receipt of your returned goods 14 days later, i.e. 28 days after you originally received your goods. All returns that are not faulty must be returned unused, unfitted and undamaged, otherwise they will not be eligible for a refund. All items must be returned in a resaleable condition with their original packaging intact, including tags and labels on clothing. Items must be in a new, unmarked and unused state. Items that are returned to us without all the original packaging or damaged packaging will be refunded minus an additional 25% of the total cost restocking charge. Postage cannot be refunded. UK exchange only - First exchange will be sent out free of charge.

Faulty Items/Warranty Returns
All goods supplied by HUPcc are from official sources and are covered by our standard 12 month warranty, from date of receipt. If an item has failed prematurely you should first contact us to be advised on the next steps to take. Certain products need to be returned to our suppliers for inspection and possible repair before a credit can be issued. If you suspect an item is faulty you must let us know as soon as the fault becomes noticeable to yourself and you must not continue to use the item. For Electronic/Electrical items, you must first go through the relevant manufacturers online support procedure before contacting us if you believe the item to be faulty.

Due to health and safety regulations, for faulty clothing items we request items are washed prior to returning back to us. Once we receive the goods they will be inspected and we will contact you to inform you of how to proceed.

Who pays the postage cost for returns/warranty items?
If an item is being returned to us because it is the wrong size/colour or just unwanted, you are responsible for the return postage costs. We advise you ensure items are returned with adequate insurance up to the total value of item/items being returned, in case the parcel is lost or damaged in transit. If you do not use a postage service with adequate insurance for returned goods you will not receive a refund if items are lost or damaged. Items remain your responsibility until they are received by HUPcc.

For items that have been delivered faulty or develop a fault within the manufacturer’s warranty, your return postage costs will be refunded by HUPcc up to £35 for Bikes and up to £10 for other items. If the return postage is over these limits, please contact us first and we will advise you on the next steps to take. If items returned to us are deemed not to be covered by their manufacturer’s warranty then you will not receive a refund for the postage costs.

All overseas (non-UK) orders: you are liable for your local customs duties and taxes should you need to return your items for any reason.

RETURNS ON CUSTOM BUILT/SPECIAL ORDER ITEMS

Custom items of clothing, bikes, self-build bundles, wheelsets, parts or framesets are exempt from returns, as these have been created specifically for your use and the manufacturers do not accept returns on custom clothing, bikes, self-build bundles, wheelsets, parts or framesets unless faulty. Specially ordered, non-stock products brought in especially for your requirements are also exempt from refund, unless faulty. If the product is faulty, you may still return in the usual way for inspection by the manufacturer for rectification or refund. Simply changing your mind on colours for instance (once the item has been commissioned to your specification) sadly cannot be refunded. You must accept that hand-finished and painted framesets can contain minor flaws or imperfections, as all hand-finished items do. You are strongly advised to fit frame protection tape and rim protection inserts to avoid damage, especially in harsh and erosive cyclocross, gravel and MTB conditions. Faults through manufacturing errors or manufacturing damage are however covered by our returns policy.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@hupcc.com or mailing us at:
HUPcc, Unit 7A, Elm Court, Cavalry Park, Peebles, EH459BU

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4

Our store is hosted by a third party They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through their data storage, databases and the general application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@hupcc.com or by mail at
HUPcc, Unit 7A, Elm Court, Cavalry Park, Peebles, EH459BU
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