HUP offer a very helpful and hassle-free returns policy, after all, we are here to help you! We want you to be happy with your purchases, but if you are not pleased do not hesitate to contact us.
If you simply change your mind, please inform us in writing by either email or by post that you wish to return your item within 14 days of receiving it. Include why you are returning it, your order reference number and if you require a refund or exchange in your email. You then have a further 14 days to return the item to us.
Please include in your return package a copy of your receipt, or your order reference number. Obviously you still need to make sure tags are not removed and all items are returned undamaged and in a saleable condition, including the original packaging. To inform us by email;
To inform us by post and where to physically post your item back to us;
HUP c/o Kids Racing Ltd,
Horseshoe Farm Buildings,